Frequently Asked Questions

 

Where is your business located?

We are located in Bangkok, Thailand,

 

Do you have a shop?

No, we do not have a physical shop at this moment.

 

How can i contact you?

You can reach us through the following platforms.

  • Line ID: @aboutthatlife  (with @sign)
  • Tel: +66 0655497338
  • WhatsApp: +66654497338

 

Can i receive my items in the same-day? How long does it take?

Yes, we send items via motorbike delivery companies such as GrabBike and Lalamove. Orders placed past the cut- off time will be sent on the following day at 11AM.

Latest time for same-day bike delivery is

Weekdays: 15:00

Saturday: 12:00 

 

Can I pick up from your warehouse?

Yes, customers can pick up from our warehouse after placing order and making payment. During these times.

Weekdays: 09:00 – 17:00 

Saturday: 09:00 – 12:00

 

How can i track my order and payments?

After placing your order and making payment via Paypal or Bank Transfer, you would receive an e-mail confirmation of your order. We will send the package out the next working day after verifying payment. You should receive an e-mail notification with the Tracking Number on the next day. 

 

How long will it take for my order to arrive after payment?

For EMS Delivery 1-3 Days. Registered Delivery 1-4days. We mail out items everyday at 11:00hrs, if your order was placed before this time it will be sent out the same-da and may be delivered by the next day. Also depending on location. 

 

Do you Ship internationally?

Yes we do.

 

How do you ship my orders?

All orders are shipped through Thailand Post or Kerry.

 

Do you sell full boxes of product?

Yes, we do You will be getting a better price if purchasing a full box. Send us a message for box price if not stated.

 

Are you discreet with packaging?

Yes, always discreet packaging.

 

What is the minimum order for wholesale prices?

Minimum 8,000THB for wholesale account.

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